Please solve my problem

I earned this right by referring to the email that arrived on October 19. I withdrew them to my wallet and then got an error when I wanted to transfer them to my Binance account. The Mars Wallet connected to you gave an error, they did not solve my problem and transferred it to you. They blocked me from discord channels because they couldn’t solve my problem. I was very upset. Now find a solution to this. If necessary, I can prove myself by sharing screens via Discord.