I am not sure how this happens but my Pontem wallet. It got shutdown all by itself. One day I clicked on it and realized that it had been reset because it ask me to enter my seed phrase to set it up again. I then entered my seed phrase that I had stored on 3 portable drive. However when I did I kept being told that the account could not be created.
Before you say that I wrote down the wrong seed phrase, remember that I had to verify the seed phrase before the wallet was created. This is standard procedure to ensure that you have recorded your seed phrase correctly.
Later I noticed that I also had a seed phrase for an Aptos wallet. I went to Chrome extensions to search for the Aptos Wallet and couldn’t find one which I felt was very strange. I then started wondering where this seedphrase had come from.
I then decided to see if it would work to create a Pontem wallet. To my surprise it did! But when I opened the wallet I did not see any Aptos assets in it. So this raises the question again: Where did it get this seed phrase? Where do I download the Aptos wallet?
If anyone can offer me some clarity on this issue it would be MUCH appreciated.
im sorry about it
you can talk about this issue in their discord and beware about scammers
just talk about this issue in official social medias like discord or telegram
well that look strange are you really absolutely sure its not a seed from another aptos compatible wallet ?
check on aptos explorer by your phontem adress ,if someone stole your asset it should be on blockchain
hope you gonna find your answer bro
Damn sorry about that bro
that’s strange try to reach their team by social network and ask if they are aware of some kind of issue like this one
Yes! I have a Martian wallet and Petra wallet. Both of them were fine when this happened.
I used my Martian wallet with Aptos, but never used the other one.
I reached out to Pontem on Discord but no one responded so I had to drop it.
I looked into that. I thought it might be the seed phrase for my Petra wallet that I never use but it wasn’t.
So it raised the question: What wallet is this seed phrase for?
When I tried it on Pontem it worked!
But when I opened the wallet I didn’t see any of my assets.
Pontem didn’t respond when I reached out to them to say that I had an issue with their wallet.
I guess they made up their mind that I must have made a mistake or that they didn’t have a solution to resolve my issue.
im sorry about it
and hope your problem fix
At this point, I have run out of ways to figure out what exactly happened.
It doesn’t seem that this has happened to someone else; which makes what happened to me more perplexing.
Very sorry to hear that. I hope you get it back
Let me look into this for you by doing my own research
Same thing happened to me, lost access to my Argent x wallet and it’s the wallet i used in farming Starknet
Thanks for sharing with us
Hope problem will be fix, good luck to you